Privacy Policy, Acceptable Use Policy (AUP) and Onboarding Controls for Opt-In Validity.

Privacy Policy

1. Collection of Information
We collect personal information such as names, phone numbers, and email addresses only when voluntarily provided by our users for the purpose of communication and service updates.

2. Use of Information
The information collected is used solely for communicating with customers, providing services, and offering promotional updates. We do not share personal information with third parties, except as required by law.

3. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access or disclosure.

4. Opt-Out Option
Customers may opt out of receiving text message promotions at any time by replying with “STOP” or by contacting us directly. Opt-out requests will be processed promptly, usually within 48 hours.

Acceptable Use Policy (AUP)

1. Compliance with Laws
Our company adheres to all applicable laws, including the Telephone Consumer Protection Act (TCPA) and the CAN-SPAM Act, to protect customer rights and prevent unsolicited messaging.

2. Responsible Messaging
Messages sent by our company will be limited to relevant information regarding services, offers, and updates. Messages are designed to inform, not to spam or harass.

3. Customer Privacy
We will not use or disclose customer information in any way that violates privacy or trust. Message frequency will comply with customer expectations and industry standards.

4. Opt-Out Compliance
All messages will include an option to unsubscribe (opt-out) at any time. Unsubscribed users will not receive further marketing messages.

Onboarding Controls for Opt-In Validity

1. Double Opt-In Process
To ensure valid opt-in, customers will receive a confirmation text upon signing up, asking them to reply “YES” to confirm their subscription.

2. Opt-In Record Keeping
All customer opt-in confirmations will be documented and stored securely in our system for future reference and compliance verification.

3. Clear and Transparent Consent
During sign-up, customers will be informed about the types of messages they can expect to receive, the frequency of messages, and the ability to opt-out anytime.

4. Ongoing Compliance Check
Our onboarding process and consent practices will be periodically reviewed to ensure compliance with the latest regulatory standards.